Refund policy

We want you to feel confident and happy with your purchase. If for any reason you are not fully satisfied, you may return your item within 30 days of delivery.

Please review the conditions below to ensure your return can be accepted:

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unwashed, and in the same condition that you received it.

  • Include all original packaging, tags, inserts, and accessories.

  • Be free from stains, odours, pet hair, or any signs of wear.

Items that do not meet these conditions may not be accepted for return.

Return Process

  1. Contact Us: Please email us at [your email] within 30 days of receiving your order to request a return.

  2. Approval: Once your return is approved, we will provide return instructions and the return address.

  3. Shipping: Customers are responsible for return shipping costs unless the item was defective or an error occurred on our end.

  4. Inspection: All returned items are inspected upon arrival.

  5. Refund: Approved returns will be refunded to your original method of payment. Please allow 5–10 business days for processing.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Used items

  • Items without original packaging

  • Products marked as final sale

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will replace or refund the item at no additional cost to you.